Terms & Conditions

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions, or any part of these terms and conditions, you must not use this website.

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, assume no responsibility for errors or omissions in these contents. We reserve the right to modify or withdraw, temporarily or permanently, the website (or any part of) without notice.

You are welcome to visit our site but you may not copy, reproduce, republish, transmit or distribute the content of this site without permission. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

In an effort to assist our users, we may provide links to other websites or sources. We are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for the privacy practices or the content of such websites.

Privacy Policy

You may visit our website without disclosing any personal information about yourself. However, you should be aware that anonymous user information such as browser type, language preference, referring site, pages visited, and the date and time of each visitor request, are automatically collected for statistical analysis of web traffic patterns and to improve the user experience.

We also collect potentially personally-identifying information such as your Internet Protocol (IP) addresses. Most modern websites automatically collect this information.

If you do give us personal information – such as your name, telephone number or email address – in order to make an online donation, subscribe to our newsletters or enter an event or competition, we promise not to share these details with any third parties, other than those necessary to record and process your payment.

What personal data we collect and why we collect it

We collect personal information (also commonly known as personally identifiable information or personal data) directly from you, in order to record, acknowledge and manage donations made through the website, requests to opt-in to our communications and other services that may be offered through the website. This information may include any of the following:

  • Name and contact details, e.g. email address, phone number, etc;
  • Amount and date of donations;
  • Additional comments/instructions made on any forms on the website;
  • Other information that may be exchanged in the course of engaging with our website.

We cannot collect any personal information, unless it has supplied directly by you.

Please note that we do not collect credit card details on this website. If you choose to make a donation or payment using your credit card, you will be transferred to our secure payment gateway, VCS/DPO Paygate, to input card details.

User Generated Content

If you submit a review, recommendation, endorsement, query or other User Generated Content through other websites including Facebook, Instagram, Google, and other similar channels, we may share that review, recommendation, endorsement or content publicly on our website.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. Click here to view the Gravatar privacy policy. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we use your personal information

The Durban Child & Youth Care Centre uses the personal information described above for any of the following purposes:

  • to process a donation;
  • to send receipts/confirmation of your payments;
  • to respond to requests for information;
  • to issue refunds;
  • for record keeping purposes;
  • to distribute communications relevant to your use of the website, e.g. newsletters and updates on projects you’ve supported, new projects that we feel may be of interest to you, etc.

Direct marketing communications

We may communicate with you using email, SMS, and other channels. You have the right to withdraw consent to receive such communications, as permitted by law. If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by submitting a request to  info@dch.org.za or by using the unsubscribe link in any email communication you may have received. You may also express you communication preferences by contacting us at the above address.

Who has access to your personal information?

We may provide access to your personal information to employees of the Durban Child & Youth Care Centre, our consultants and other businesses or persons involved in processing donations, providing services, or compiling communications. These parties agree to protect the confidentiality of your information consistent with the terms of this Privacy Notice.

In addition, we may release personal information: (i)to the extent we have a good-faith belief that such action is necessary to comply with any applicable law; (ii) to enforce any provision of the Terms of Service, protect ourselves against any liability, defend ourselves against any claims, protect the rights, property and personal safety of any user, or protect the public welfare; (iii) when disclosure is required to maintain the security and integrity of the website, or to protect any user’s security or the security of other persons, consistent with applicable laws; or (iv) to respond to a court order, subpoena, search warrant, or other legal process, to the extent permitted and as restricted by law.

Retention of data

The Durban Child & Youth Care Centre will retain your personal information only for as long as is necessary for the purposes set out in this Notice and to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. We also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or we are legally obligated to retain this data for longer periods.

What rights you have over your data

If you have made a donation through this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Cookie Policy

Last updated: 1 July 2019

The DCYCC website uses cookies to provide, improve, protect, and promote our Services. For example, cookies help us with things like understanding how you are interacting with our website, and improving it based on that information. By using our website you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we and third-parties we may partner with may use them on our website, and your choices regarding cookies and how to remove them.

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows our website or a third-party to recognise you and make your next visit easier. We use both “persistent” and “session” cookies. Session cookies expire when you navigate away from the website. Persistant cookies may expire within a day or remain for up to two years.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the website and so on.

You can delete cookies or instruct your web browser to delete or refuse cookies by adjusting the settings of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features on our website, you may not be able to store your preferences, and some of our pages might not display properly.

Security policy

We employ industry-standard and/or generally accepted security measures designed to secure the integrity and confidentiality of all information submitted through our website. However, the security of information transmitted through the internet or via a mobile device can never be guaranteed. We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data.

Credit card details are not collected or stored on our website.

All online credit card transactions are processed by Virtual Card Services, a division of DPO Paygate, a secure online payment gateway which is PCI DSS compliant with World Class Fraud Management Solutions. For more information on DPO Paygate, please click here.


We accept credit card/debit card donations from all over the world, but all transactions are processed in South African Rand [ZAR]. Should you be donating from another country, please use a currency converter if necessary to ensure you understand the value of your donation in ZAR.


Should you wish for any reason to cancel your online donation, you may do so within seven (7) days and receive a full refund (less bank charges). Kindly notify us of any refund required by emailing info@dch.org.za.

By using this website, you consent to these terms and conditions. If you have any queries regarding security and privacy, please email info@dch.org.za or telephone  031 201 1301 .